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With our call center solutions, you will be able to provide a superior customer service experience.

By achieving operational and financial efficiencies through the latest technology and the perfect blend of skilled human resources, we provide adaptable solutions tailored to your business needs. Whether it’s implementing an in-house call center or outsourcing it to us, we ensure seamless integration.

Contrary to the growth of online customer support tools, 79% of the audience prefers contacting call centers for assistance. 

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Call Center Solutions

Call Center Services

Implement your customer service center with us. 

  • Eliminate technological obsolescence.
  • Rely on specialized personnel in customer service for the different processes your organization requires.
  • We take care of selecting, hiring, and training the human resources.
  • We ensure the fulfillment of your objectives.

By outsourcing your call center to us, you will be able to:

01
Campaigns

We develop specific marketing, sales, collection, and other strategies with pre-established durations.

02
Continuous Operation

We operate your customer service channels in: Customer service and complaints management (PQRS), Collections, Sales, Help desk, Backoffice, Telemarketing.

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01

Consulting and Training

We support you in identifying the best call center solution to implement, whether it's in-house or outsourced. We handle the installation of licenses and provide training for your staff on the tool, including best practices.

02

Workstation Rental

If you require workstations for your in-house call center, we provide you with our facilities: • Complete workstation module
• Computer
• Internet
• Cleaning service and cafeteria

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Call Center Solutions

Install your Call Center.

Implementa al interior de tu organización tu propio centro de atención al cliente

  • Mejora el servicio al cliente, incrementando su satisfacción.
  • Aprovecha la experticia de tu recurso. humano
  • Incorpora tecnología de vanguardia.
  • Mejora tus procesos.
  • Genera eficiencias operativas.

Con nuestra solución de call center propio podrás obtener:

Asesoría​

Implementación ​

Equipos ​

Integraciones CRM​

Monitoreo e indicadores

También recibes:
Licencias

Con esta solución, podrás tener el control total de tu centro de atención al cliente, teniendo monitoreo en tiempo real, indicadores de gestión y múltiples funcionalidades que te permiten brindar una experiencia memorable al cliente.

Capacitación

Capacitación en la herramienta, mejores prácticas y procesos.

Telecomunicaciones

Líneas telefónicas - Troncales - Minutos - SMS

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Benefits

In-House Call Center

Expertise:

  • The staff possesses extensive corporate knowledge and focuses exclusively on topics related to the organization.

Quick Resolution of Customer Queries and Complaints
  • Higher Probability of First Call Resolution
Internal Customer Service

  • Harness the Strength of Internal Customer Service

Campaign Management Services:

  • Efficiently handle sales, post-sales, collections, telemarketing, and more with our versatile solution. However, internal staff typically specialize in just one area, meaning your sales experts might not excel in collection efforts or vice versa.

Technology
  • Embrace Modernization with Cloud-Based Call Center Technology
Human Resources
  • Hiring and training are handled by the company. In addition to agents, it is crucial to have a dedicated operations leader to ensure the success of the campaigns.
Monitoreo e indicadores de desempeño:
  • Lack of proper technology hinders obtaining real-time indicators on call center management. However, this monitoring and metrics platform can be acquired through an expert partner.
Benefits

Outsourced Call Center Services

Expertise:

  • Knowledge Acquisition and Expertise.

    Empower Your Team with Corporate Knowledge and Best Practices

    While it's essential for your staff to acquire corporate knowledge, they also bring a wealth of experience from successful best practices and resolved cases.

Quick Resolution of Customer Queries and Complaints

  • Ongoing Training for First Contact Resolution:

    Equip Your Team with Continuous Training to Achieve First Contact Resolution

Internal Customer Service

  • Strengthen Your Organization through Training:

    Enhance Skills and Foster Growth for Organizational Success

Campaign Management Services:

  • Serve to handle sales campaigns, after-sales, collections, telemarketing, among others. Our partner has expert staff for each type of campaign, so they can handle any campaign according to your needs.

     
Technology
  • There is no need to acquire equipment, eliminating the risk of obsolescence. Our partner provides the technology necessary for your operations.
Human Resources
  • You don't have to worry about the risks associated with human resources, as our strategic partner takes care of the hiring and training process. In addition, our call centers have a dedicated support team for agents, including an account manager, operations specialist, training coordinator, quality assurance personnel, and a database controller, ensuring top-notch quality at all times.
Performance Monitoring and Metrics
  • We conduct real-time monitoring of campaigns and agents to continuously enhance their performance. This allows for a comparative analysis with other campaigns, enabling us to identify improvement opportunities and strive for excellence.